Refund policy

We want you to love your Runaway hat. If it's not right, you can return it for a refund within 30 days of delivery.

 

Eligibility: Hats must be unworn, in original condition, with tags still attached. Returns are for a refund only. We don't offer exchanges for a different colorway. If you want a different color, return the original for a refund and place a new order.

 

How to start a return: Email shop@projectrunaway.co with your order number and the item you're returning. We'll reply with the return address and instructions. Items sent back without first contacting us won't be accepted.

 

Return shipping: The customer covers return shipping costs, unless your hat arrived damaged or we sent the wrong item. In that case we'll make it right at no cost to you.

 

Damaged or wrong items: Please inspect your order when it arrives and contact us within 7 days if something is damaged or incorrect, with a photo if possible.

 

Refunds: Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 to 7 business days. Depending on your bank, it may take a little longer to show up. Original shipping charges are not refundable.

 

Sale and limited items: Final sale items, if marked as such, can't be returned.

 

Questions? Reach us anytime at shop@projectrunaway.co.